Quality Assurance Executive

High quality Assurance ExecutiveSlough/Hybrid£32/35k plus automotive

Working for a prestigious supplier of motor finance, the High quality Assurance Government will work throughout the important thing operational features to make sure that all processes are being dealt with based on agreed practices and guarantee honest buyer outcomes are met whereas balancing the enterprise’s industrial wants.

We’re searching for somebody who has expertise of endeavor high quality assurance checks and critiques and is comfy documenting and reporting findings to senior stakeholders and feeding again to colleagues. You ought to be good at understanding processes rapidly and be capable of help efficiency in opposition to this.

You will want a eager eye for element and set excessive requirements relating to the way in which issues are finished. You may be chargeable for teaching crew members and have to be good at constructing optimistic relationships with key stakeholders.

Principal accountabilities

Undertake quite a lot of month-to-month critiques of inner processes, producing studies to proof tendencies and achievement

Establish alternatives for enhancements and insights to assist establish good practices or areas for enchancment

Work with the administration crew to outline the necessities of future critiques and checks throughout operational processes

Establish alternatives for enhancements to processes/controls that be sure that the operation stays match for goal within the context of governance and oversight

Maintain common teaching periods (particular person and peer)

Develop in-house coaching for all new operations starters and supply ongoing refresher coaching the place required

Develop relationships with different audit groups/compliance and so on to make sure that learnings may be shared to assist make sure the operational areas meet present and future authorized/regulatory necessities

Potential and expertise profile

Good understanding of economic providers regulation and client obligation

Robust urge for food for enhancing the shopper journey and rectifying unfair buyer outcomes

Assured and capable of talk clearly to all workers members from frontline brokers to senior stakeholders

A powerful work ethic and want to assist and develop workers

An excellent understanding of Microsoft packages

Robust consideration to element and analytical expertise

Assured decision-making expertise

Professional-active, organised and capable of handle time successfully and take initiative

An excellent can-do perspective to assist the enterprise in change whereas reaching good buyer outcomes

Growing and inspiring others round you to enhance high quality whereas evidencing demonstrable enhancements throughout the enterprise

Efficiency measures

Demonstrable enchancment in efficiencies, output, high quality and buyer outcomes

Discount in error charges measured by means of first-level management critiques and month-to-month high quality critiques

Achievement of departmental targets, measured by service ranges and buyer satisfaction scores

Line supervisor suggestions

Month-to-month value determinations and 121s

Quarterly critiques and efficiency management administration (PLM)

Data, expertise and {qualifications}

Expertise in folks administration most popular

Expertise in growing and executing coaching programmes

Data of varied coaching strategies, together with teaching, workshops, classroom coaching, mentoring and e-learning programmes

Potential to trace the efficiency of coaching programmes, write studies and advocate methods for enchancment

Comfy presenting with wonderful communication expertise

Robust sense of initiative with a inventive strategy to problem-solving

Glorious communication and management expertise

IT expertise profile

Excel and Phrase to intermediate stage

Workflow administration

Advantages

An organization automotive or money various

Healthcare

25 days vacation, growing with LOS till 30 days

Pension contributions; £3% worker contributions and 6% employer contributions

For extra info, please e-mail [email protected]

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